Sx2 Privacy Policy — Data Protection for Malaysian Users
This privacy policy explains how sx2 collects, uses, stores, and protects your personal information as a user of our platform. Please read it carefully to understand our commitment to keeping your data safe.
1. What Information Do We Collect?
When you register and use the sx2 platform, we collect several categories of information to ensure our services run smoothly and securely. This information falls into the following main types:
Your username, email address, phone number, and date of birth as provided during registration. This information is used to verify your identity and manage your sx2 account.
Device type, operating system, web browser, IP address, and other technical data collected automatically when you access our platform via smartphone or computer.
Records of MYR deposit and withdrawal transactions, including payment methods used such as Boost or GrabPay. We do not store full card details — this data is held by authorised payment processors.
Records of in-platform activity, including games played, bets placed, session duration, and user preferences. This data helps us continuously improve the user experience.
2. How Is Your Information Used?
Sx2 uses collected information solely for legitimate purposes directly related to providing our services to you. The main purposes are as follows:
- Creating and managing user accounts, and verifying your identity at login.
- Processing MYR deposits and withdrawals securely and accurately.
- Sending account-related notifications, active promotions, and relevant service updates.
- Detecting and preventing fraud, account misuse, and other unlawful activities on the platform.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Improving platform features, the mobile interface, and the overall user experience based on aggregated, non-identifiable data.
3. Cookies and Tracking Technologies
Sx2 uses cookies and similar tracking technologies to enhance platform functionality and deliver a more personalised experience to each user. Cookies are small text files stored on your device when you visit our website.
We use two categories of cookies. Essential cookies are required for core platform operations such as login session authentication and account security — these cannot be disabled. Optional cookies help us understand how users interact with the platform for improvement purposes — you may turn these off through your browser settings.
By continuing to use the sx2 platform, you agree to the use of cookies as described. If you decline all cookies, some platform features may not function properly.
4. Data Storage and Security
All sx2 user data is stored on servers protected with SSL (Secure Socket Layer) encryption, ensuring information is transmitted securely between your browser and our servers.
We enforce a strict access control policy — only authorised personnel may access user data, and solely for legitimate service purposes. All internal access is logged and regularly monitored.
Account and transaction data is retained for as long as necessary to meet legal and applicable financial regulatory obligations. Once data is no longer required, it will be securely deleted or anonymised in accordance with established procedures.
While we take every measure to protect your data, no method of transmission or storage over the internet can be guaranteed 100% secure. We therefore encourage all users to use strong passwords and never share their account information with anyone.
5. Sharing Information with Third Parties
Sx2 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent.
In certain circumstances, we may share necessary information with the following parties:
Transaction information required to process MYR deposits and withdrawals via authorised and regulated payment providers.
Information required by law or directives from Malaysian authorities, such as authorised enforcement bodies in permitted investigations.
Third parties that assist in the technical operations of the platform, such as hosting and cybersecurity, are subject to strict confidentiality agreements.
6. Your Rights as a User
As an sx2 user, you have certain rights regarding the personal information we hold about you. These rights include:
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe following identity verification.
If you find that the information we hold is inaccurate or outdated, you have the right to request a correction via your account settings or by contacting our customer support.
You may request the deletion of your account and personal information, subject to record-keeping obligations required under applicable Malaysian law.
To submit any request relating to the rights above, please contact the sx2 support team by email at [email protected], clearly stating your request along with the required identity verification.
7. Privacy Policy Changes & How to Contact Us
Sx2 reserves the right to update this privacy policy from time to time to reflect changes in our privacy practices or new legal requirements. The latest version will always be available on this page with a clearly indicated update date.
We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the sx2 platform following any changes constitutes acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding your privacy and personal data protection, please reach out to our team:
Email: [email protected]
We will endeavour to respond to your enquiry within 3–5 business days.
Want to Know More About the sx2 Platform?
Visit our FAQ section for quick answers on accounts, security, and how to use the platform — or sign up now to start your entertainment experience.